Refund policy

Return Policy

• All sales are final due to health laws.  Please check our size charts for apparel purchases.

Defective Product

• Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

• Exceptions / non-returnable items
  Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

Note

• The ESperience reserves the right to deny any return that doesn't meet these requirements. By making a purchase, you agree to these terms.